Now that you’ve built a first version of your horizontal coverage, it is time to put it to the test. This is where we introduce the concierge bot, which is a test bot into which testers enter questions, and that details what it has understood. Testers can then confirm...

Chatbots enable enterprises to directly interact with customers and provide data pertaining to customer preferences, which can later be used in digital marketing activities. Furthermore, the enterprises majorly in retail, digital marketing, healthcare, and other domains are using chatbots for the improvement of consumer services. Cut costs and speed...

This makes it easier for patients to manage their health and schedule appointments. As healthcare continues to rapidly evolve, health systems must constantly look for innovative ways to provide better access to the right care at the right time. Applying digital technologies, such as rapidly deployable chat solutions, is...

There was a massive shift in consumer behavior and expectations that drive major eCommerce trends. As a result of this, chatbots, and conversational AI, in general, have become much more relevant in 2023. Conversational AI projects are no longer limited to just customer service and businesses are deploying them...

A total of 75% of millennials prefer texting over talking if provided with a choice of only one format, according to Human Resource Executive. However, Indeed’s research shows that most millennials, Gen Xers, and baby boomers all conduct much of their job search activity from mobile devices. Research from Gallup shows...